Deleting your data

1. How to ask

1. Write to privacy@copywriter.vn from the email address of your copywriter.vn account, with the subject "Delete my data". If you signed in with Facebook, write from the email address of your Facebook account, or tell us the name shown in copywriter.vn.
2. We may ask one question to confirm that the request really comes from you.
3. An administrator erases your account, and we confirm to you by email when it is done. We do this as soon as we can, and within the time the law requires.

You can also ask the administrator of your newsroom directly. They use the same erasure function.

2. What is deleted

• your sign-in account and all its sessions;
• your name, email address, profile picture and settings, including what we received from Facebook or Google;
• the devices you allowed notifications on, and your Messenger and Telegram connections;
• your notifications and your notification choices;
• your desk roles and approval delegations;
• your performance statistics and leaderboard entries;
• invitations that were sent to your email address.

3. What is kept, without your name

Some records belong to the newsroom, or have to be kept for accounting and accountability. They stay, shown under "Deleted user" instead of your name:

• topics, articles, versions, comments and reviews you wrote, and media you uploaded;
• royalty statements and their lines (accounting records);
• entries in the audit trail (kept for at least 24 months).

Backups are not edited one by one; your data disappears from them when they expire. Text that other people wrote and that mentions you is not changed. Notifications already sent to other members that mention your name are removed on the normal schedule.

4. Removing the Facebook or Google connection

To stop copywriter.vn from receiving data from your Facebook account: in Facebook, open Settings & privacy, then Settings, then Apps and websites, find copywriter.vn and choose Remove. For a Google account: https://myaccount.google.com/permissions.

Removing the connection stops new data from reaching us. To delete what we already hold, send the request described above.

5. Messenger and Telegram

You can disconnect either one yourself in your personal settings in copywriter.vn. In Telegram you can also send /stop to the notification bot. Disconnecting deletes the chat identifier we stored.

6. Pages and channels of a newsroom

Data about a connected Facebook Page, Instagram account or other channel belongs to the newsroom. An administrator can remove a channel in the app, which deletes its access tokens. To have the stored posts and statistics of that channel deleted as well, the newsroom's administrator writes to privacy@copywriter.vn.

7. After deletion

Erasure cannot be undone. You can sign up again later; you would start as a new account waiting for approval, with no link to the old one.